The Leadership for a Networked World “Leadership of Transformation” program is composed of four powerful workshops: Visioning, Launching, Growing and Sustaining. Each workshop is designed to illuminate the critical leadership, strategy and implementation issues necessary for successful innovation and transformation initiatives. While each workshop can be delivered as a stand-alone event, most organizations prefer the value and momentum that comes with the full program sequence.
The Transformation Programs are best suited for senior-most leaders (CEO, CIO, CFO, legislators, commissioners, directors, etc.) in the organization or partnership. Each workshop melds strategic frameworks, best practices and ideas from participants. Outcomes are documented in a post-workshop report.
Workshops and key components include:
Visioning: At this level executives are securing the initial support for exploring transformation. The focus of their work is on assessing the value and feasibility of innovations and developing projections on value generation. Supporting the projections is a robust assessment of current state costs and benchmarking both internally and externally in order to understand the opportunities for decreased costs and increased performance. Syncing with the assessed value is a strategic plan and governance framework that ensures high-performance service delivery. Ultimately, the goal is to clearly articulate a value proposition and produce a sound strategy and business plan with support and sponsorship from senior executives and key political figures. Key components of this session include:
- Securing Value (portfolio) and Executive Sponsorship
- Developing a Strategic Plan and Governance Model
- Choosing a Business Model and Service Delivery Framework
- Preparing for Implementation and Change
Launching: At this level the initiative is in implementation mode. The primary directive is to execute against the business plan, governance structure and service delivery framework in a measured fashion. Tactically, the enterprise is working to stage and roll-out its first portfolio of innovations and services to its customers via a well-planned migration and implementation plan. Leadership of the organization is also training the workforce on new processes and business practices and rolling-out a systematic set of change management and communication actions both internally and with customers and stakeholders. Key components of this session include:
- Building a Collaborative Enterprise or Shared Services Center
- Implementing the Processes and Services
- Creating a High-performance Culture and Organization
- Managing Change and Communication
Growing: At this level the initiative is up and running and has operational experience with a portfolio of services. The primary thrust of operations is on managing the uptake of services and increasing the pace of scale. Leadership of the enterprise is also actively assessing key metrics and measures and adjusting governance and service requirements in order to optimize adoption of services. Additionally, the enterprise is developing and moving to a commercially oriented and performance-based culture that is adept at designing and rolling-out new processes and services based on customer input and demand. The key challenge at this stage is managing the balance between achieving the maximum levels of effectiveness and efficiency in current services while planning and budgeting for incremental innovation and extensions of service offerings. Key components of this session include:
- Scaling Service Adoption & Operations
- Designing New Processes, Standards and Services
- Adapting Governance and Partnership Structure
- Measuring Value and Outcomes
Sustaining: At this level the initiative is positioned as a strategic partner to its customers and its value proposition has grown beyond operational services to include professional services. Tactically, the enterprise is highly adept at reducing the costs of services through innovative use of new technology, process optimization and outsourcing. Strategically, the business is growing by bringing in new sets of customers and creating a professional services culture whose focus is now on pro-actively helping “clients” to transform their organizations through large-scale innovation supported by comprehensive project and change management capabilities. The driving vision and goal is to sustain the enterprise by helping clients increase their capacity for productivity and to realize completely new forms of public value. Key components of this session include:
- Optimizing the Service Portfolio and Partner Mix
- Maintaining a Professional Services Culture
- Ideating and Launching New Platforms
- Communicating Measures of Value, Equity and Transparency
Ultimately, the organization(s) will benefit from a workshop process that culminates in an implantable transformation plan. And individual participants will gain the leadership and strategy skills needed to create and sustain the innovation and change that generates value.
For more information on how LNW can help you and your organization please contact us.
