As a public service leader, creating value in these turbulent times is a defining challenge. Grappling with the economic downturn, you may have already been forced to make painful choices about program and service cuts – all while constituents are demanding more services, transparency, accountability and value from government. But today’s cost containment measures cannot be built on one-off tactics for immediate relief – they must be driven by structural and efficiency improvements that enable sustainable innovation for the long-term. A downturn of this magnitude requires a new mindset, not just a retread of traditional responses.
The time is now.
More and more organizations are gravitating toward a Shared Services operating model as a way to accelerate transformation to high performance. Shared Services can increase efficiencies and yield dramatic savings in administrative costs which can be repurposed to front-office programs and services. But beyond cost savings, forward-thinking executives regard Shared Services as a way to implement a more client-centered, outcome-oriented, accountable and efficient service delivery system.
Harvard Kennedy School in collaboration with Accenture is convening senior public, private and education sector executives for The 2010 Public Sector Shared Services Summit to exchange ideas and advance learning of shared services. Attendees will have an unprecedented opportunity to learn from and network with the world’s foremost shared services practitioners, researchers and executives. The summit will offer informative case studies, interactive breakouts, recent research findings, peer-to-peer networking, and topical plenary sessions.
You should attend the Summit if you’d like to learn how to:
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Plan for, finance and implement shared services during an economic downturn
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Overcome the unique challenges and risks posed by public sector environments
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Enable dramatic cost savings for the near and long term
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Elevate the maturity level of your shared services enterprise and the value it generates
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Increase transparency and unlock opportunities for continuous improvement and new services
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Assess organizational implications and embed a service excellence culture across the enterprise
We invite you to join us on July 14-16, 2010 for this invitation-only event at Harvard in Cambridge, Massachusetts. Registration will open in February 2010. For more information on this upcoming event please contact Antonio Oftelie at antonio.oftelie@post.harvard.edu.
We look forward to seeing you at Harvard for this special event!