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	Title	Description	Publication Date	Length	Size
	2006 Compendium of NASCIO Recognition Awards for Outstanding Achievement in the Field of Information Technology Publisher: NASCIO (National Association of State Chief Information Officers)	A product of NASCIO’s Recognition Awards program, this compendium highlights the most innovative...	Dec 2006	Longer than 30 pages	URL
	2006 Digital States Survey Publisher: Center for Digital Government	[Editor's note: Site requires free registration.]	Jun 2006	Longer than 30 pages	URL
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	9-11 Commission Report Publisher: Government Printing Office	The National Commission on Terrorist Attacks Upon the United States (also known as the 9-11...	Jul 2004	Longer than 30 pages	URL
	A Brief Guide for Performance Measurement in Local Government Publisher: National Center for Public Productivity (NCPP) at Rutgers University	This brief manual is designed to assist local government managers, elected officials and citizens...	Jan 2004	5 to 30 pages	URL
	A Casebook of Alternative Governance Structures and Organizational Forms Publisher: RAND	"This study is a short-term effort examining alternative ways that government can carry out its...	Jan 2003	Longer than 30 pages	URL
	Achieving E-Government for All: Highlights from a National Survey				URL
	A Cost Performance Model for Assessing WWW Service Investments Publisher: Center for Technology in Government	Creating an effective Web site at an efficient cost is a goal for most government agencies. This...	Jun 1997	Longer than 30 pages	URL
	Addressing the President’s Management Agenda through Financial Management Publisher: IBM	Government agencies and organizations face many challenges today, ranging from a human capital...	Jan 2002	5 to 30 pages	URL
	Addressing URLs Publisher: Governing 17.2	The feds are asking cities and counties to change their .gov ways, but its new rule is getting...	Nov 2003	Less than 5 pages	URL
	A Framework for Developing Earned Value Management Systems (EVMS) Policy for Information Technology (IT) Projects Publisher: Federal CIO Council	Earned Value Management (EVM) is a project management control tool allowing visibility into...	Dec 2005	5 to 30 pages	URL
	Agencies Can Improve Performance by Learning from Big Business Publisher: Government Leader		Jun 2006	Less than 5 pages	URL
	A High-Tech Tutorial	School systems have a lot to learn about managing and stretching their limited and increasingly...	Oct 2000	Less than 5 pages	URL
	A National Framework for Collaborative Information Exchange: What is NIEM? Publisher: NASCIO (National Association of State Chief Information Officers)	The NIEM initiative is in its beginning stages but is already anticipated to be a major...	Mar 2006	5 to 30 pages	URL
	And Justice for All: Designing Your Business Case for Integrating Justice Information Publisher: Center for Technology in Government	Efforts to improve public safety in the United States are pointing to an increasing need for...	May 2000	Longer than 30 pages	URL
	An Introduction to Information Technology Total Cost of Ownership Publisher: Colorado, State of	Comprehensive primer to the concept of the total cost of ownership of information technology.	Aug 2001	5 to 30 pages	URL
	ANSI Healthcare Informatics Technology Standards Panel - Interoperability Specifications Publisher: American National Standards Institute (ANSI)	[Editorial note: Of particular interest are the documents to be found by clicking on the...		5 to 30 pages	URL
	ANSI: Healthcare Information Technology Standards Panel Publisher: American National Standards Institute (ANSI)	The Healthcare Information Technology Standards Panel is striving to create a cooperative...	Jan 2006	Less than 5 pages	URL
	Ashoka: What is a Social Entrepreneur? Publisher: Ashoka	"Identifying and solving large-scale social problems requires a social entrepreneur because only...		5 to 30 pages	URL
	A "SIM City" for City Planner Wannabes Publisher: Governing 16.4	A new program allows players in some 350 communities to virtually rebuild their cities and learn...	Jan 2003	Less than 5 pages	URL
	Auditors on the Warpath Publisher: Governing 14.4	Troubled IT systems increasingly are attracting the scrutiny of auditors.	Jan 2001	Less than 5 pages	URL
	Behind the Portal Publisher: Governing 14.11	Putting services on the Web doesn't just change how governments interact with their citizens. It...	Aug 2001	Less than 5 pages	URL
	Benchmarking E-government: A Global Perspective Publisher: UNDPEPA and ASPA	In an effort to gain an appreciation of the global e-government landscape in 2001, the United...	May 2001	Longer than 30 pages	URL
	Best Practices in the Use of Information Technology in State Government Publisher: NASCIO		Jan 2005	5 to 30 pages	URL
	Beyond Centralization: Driving High Performance Through Fully Realized Shared Services	"...Leading organizations have shown that it is possible to reshape a centralized operation into...		5 to 30 pages	300 kb
	Big Brother's Imprint Publisher: Governing 16.12	New surveillance devices promise a higher level of public safety, but the digital data they store...	Sep 2003	Less than 5 pages	URL
	Bridging the Enterprise: Lessons from the New York State-Local Internet Gateway Prototype Publisher: Center for Technology in Government	This project report details the Gateway Prototype project from conceptualization and development...	May 2004	Longer than 30 pages	URL
	Bringing Sprawl to Life Publisher: Governing 15.3	Geographic information systems are becoming a powerful tool for showing the consequences of...	Dec 2001	Less than 5 pages	URL
	Broadcasting News Publisher: Governing 18.2	A free system could help states and localities improve the way they alert responders and...	Nov 2004	Less than 5 pages	URL
	Budget of the US Government, FY 2004: Budget documents				URL
	Bush Proposes More Fees to Fund Government Publisher: MSNBC.com	"’07 budget contains $3.5 billion in user fees; congressional opposition likely."	Feb 2006	Less than 5 pages	URL
	Business Line Backers Publisher: CIO Magazine	It's no secret that end users can make or break an IT project, and the IS department sometimes...	Mar 1998	5 to 30 pages	URL
	Buying in to B2G Publisher: Governing 14.5	If competitors such as Ford and GM can build a joint e-market, non-competing governments should...	Feb 2001	Less than 5 pages	URL
	Buying Smarts Publisher: Governing 17.11	A British agency turns the traditional purchasing model on its head to fund up-to-date...	Aug 2004	Less than 5 pages	URL
	Bypassing the Revolution Publisher: Governing 18.1	"Could it be that e-gov was never on track to transform the performance of state and local...	Oct 2004	Less than 5 pages	URL
	Calling All Phones Publisher: Governing 17.10	VoIP looks to be the next new thing, although an Internet-based telephone system may not be right...	Jul 2004	Less than 5 pages	URL
	Calling in Help Publisher: Governing 14.10	When a major governmental system needs more than a minor techno tweak, it may be time to find an...	Jul 2001	Less than 5 pages	URL
	Can We Talk? Publisher: Governing 16.8	No one has a blueprint for what states and localities should do to secure the homeland. But...	May 2003	Less than 5 pages	URL
	Case Study: Kaiser Permanente and Their IT Fix Publisher: Ziff Davis CIO Insight		Apr 2002	5 to 30 pages	URL
	Cashing in on Affiliations Publisher: Governing 14.8	Why it seems like some government associations are turning into computer stores.	May 2001	Less than 5 pages	URL
	Center for Democracy and Technology: Identity, Authentication, and Digital Certificates Publisher: Center for Democracy and Technology	Digital authentication systems are expected to become an essential part of doing business via the...		5 to 30 pages	URL
	Center for Digital Democracy				URL
	Center for Technology in Government (University at Albany, SUNY) Publisher: Center for Technology in Government	The Center for Technology in Government works with government to develop information strategies...		Longer than 30 pages	URL
	Change Management "Do's and Don'ts" Publisher: IT Process Institute (ITPI)	Excerpted from “The Visible Ops Handbook, Starting ITIL in 4 Practical Steps”. [Editor's note:...		5 to 30 pages	URL
	Change Management in Government Publisher: Harvard Business Review	[Editor's note: Requires subscription or purchase to access full article.] "...Leaders of...	May 2006	5 to 30 pages	URL
	Change Project Management:The Next Step Publisher: Transition Management Advisors	Change is simple. just like losing weight is simple! It takes hard work. Change project...		5 to 30 pages	URL
	CIOs Branch Out--and In Publisher: Governing	A growing number of local agencies--and even a state legislature--are hiring CIOs to bolster...	Jan 2004	Less than 5 pages	URL
	Cities Band Together to Put Permits Online Publisher: Governing 14.6	A 21-city alliance for bringing permitting online.	Mar 2001	Less than 5 pages	URL
	Classrooms in the Air Publisher: Governing 16.2	Advocates say cyber charter schools deserve the same funding as real ones. Critics say they...	Nov 2002	Less than 5 pages	URL
	Click Here to Sign Publisher: Governing 14.9	Most governments are moving cautiously into the arena of digital signatures.	Jun 2001	Less than 5 pages	URL
	Common Code Publisher: Governing 16.11	Application sharing among governments can save time and money. But the details are nettlesome.	Jan 2003	Less than 5 pages	URL
	Completed US Office of Management and Budget (OMB) Exhibit 300 Capital Asset Plan for Enterprise Architecture Publisher: IBM	This document is a Federal business case that agencies prepare as part of their annual budget...	Sep 2003	Longer than 30 pages	732 kb
	COMPSTAT Publisher: Los Angeles Police Department	Description of the crime control model implemented by the LAPD.	Jan 2005	Less than 5 pages	115 kb
	Computerized Medical Records: Another American Revolution? Publisher: The Boston Globe	Cross-sector; Data and info sharing; Interoperability - Communications "What you're seeing in...		Less than 5 pages	URL
	Conducting Best and Current Practices Research: A Starter Kit Publisher: Center for Technology in Government	Best and current practice research can help government managers learn from the experiences of...	Jan 2000	5 to 30 pages	URL
	Conference Report on Managing Technology: Policy, Politics and Leadership Publisher: Governing 15.1	Public officials are learning that they must manage technology effectively to make the most of...	Oct 2001	Less than 5 pages	URL
	Conference Report on Managing Technology: Policy, Politics and Leadership Publisher: Governing 16.1	State and local leaders met at the fourth annual Governing Conference on Managing Technology in...	Oct 2002	Less than 5 pages	URL
	Conflict Resolution Network				URL
	Congratulations Canada! We are Number One, Again!				URL
	Congress Online 2003: Turning the Corner on the Information Age				URL
	Connected Schools Publisher: Cisco	This document details how technology could be used in the K-12 environment.	Jan 2004	Longer than 30 pages	URL
	Connecting the Silos: Using Governance Models to Achieve Data Integration Publisher: NASCIO (National Association of State Chief Information Officers)	The Challenge of Integration: In today’s challenging “do more with less” environment, it has...	Jun 2005	5 to 30 pages	URL
	Contract Hoops and Loopholes Publisher: Governing 15.10	With a high failure rate for outsourcing IT projects, everybody from legislators to CIOs is...	Jul 2002	Less than 5 pages	URL
	Creating a Performance-Based Electronic Government Publisher: Performance Institute	"Fiscal Year 2002 Progress: State-of-the-Practice on how E-Government Initiatives in Federal...	Oct 2002	Longer than 30 pages	URL
	Creating Public Value: Strategic Management in Government Publisher: Harvard University Press	"A seminal figure in the field of public management, Mark Moore presents his summation of fifteen...	Jan 1995	Longer than 30 pages	URL
	Creating Value in Government through Human Capital Management Publisher: IBM Institute for Business Value	An organization's people define its culture, drive its performance and embody its knowledge base....	May 2003	5 to 30 pages	737 kb
	Cross-boundary Transformation through Collaborative Case Management and Public Service Value Publisher: Government of Finland		Jan 2006	5 to 30 pages	2,883 kb
	Current IT Issues, 2005 Publisher: EDUCAUSE	"EDUCAUSE presents the findings from its sixth annual Current Issues Survey. For the third year...		5 to 30 pages	URL
	Daring to Deal Publisher: Governing 17.10	As states push ahead with big and bold IT projects, success boils down to low-key management.	Jul 2004	Less than 5 pages	URL
	Data Sharing and Analysis May Enhance Tax Compliance and Improve Immigration Eligibility Decisions Publisher: U.S. Government Accountability Office	Statement of Michael Brostek, Strategic Issues Director, U.S. GAO, before the Committee on...	Jul 2004	Longer than 30 pages	URL
	Dealing in Data Publisher: Governing 17.12	Forget about building a big all-purpose database. There are other ways to integrate state and...	Sep 2004	Less than 5 pages	URL
	Delivering the Vision: Public Services for the Information Society and the Knowledge Economy				URL
	Democracy in the Digital Age				URL
	Department of Defense SBIR and STTR Programs Publisher: U.S. Department of Defense	"The Department of Defense (DoD) SBIR and STTR programs fund a billion dollars each year in...		5 to 30 pages	URL
	Designing the Innovating Organization Publisher: Galbraith Management Consultants			5 to 30 pages	URL
	Digital Government Balanced Scorecard				URL
	Digital Nightmare Publisher: Governing 15.7	What if terrorists break into critical state and local networks and wreak havoc?	Apr 2002	Less than 5 pages	URL
	Disaster (Feature) Publisher: Governing	FEATURE: DISASTER "DISASTER'S WAKE. The aftermath of Katrina and Rita has states and localities...	Nov 2005	Less than 5 pages	URL
	Does IT Matter?: Information Technology and the Corrosion of Competitive Advantage Publisher: Harvard Business School Press	"Over the last decade, and even since the bursting of the technology bubble, pundits,...		Longer than 30 pages	URL
	Don't Bug Me! Publisher: Governing 16.6	Protecting network systems against virus attacks takes good management--and a little bit of luck.	Mar 2003	Less than 5 pages	URL
	Double Duty Publisher: Governing 17.12	A handful of states and localities are taking their digitized data to a higher level.	Sep 2004	Less than 5 pages	URL
	Earned Value Management Training Publisher: Defense Acquisition University			Less than 5 pages	URL
	Earned Value Management Year: 2006 Publisher: Office of the Under Secretary of Defense (Acquisition, Technology & Logistics)			5 to 30 pages	URL
	e-Democracy: Putting Down Global Roots				URL
	Educause Resource Center				URL
	eEurope 2005 Publisher: SAP	A study of the degree of alignment of the New Member States and the Candidate Countries of the...	Jan 2004	Longer than 30 pages	URL
	Effectiveness Through E-Payments: Current Learning and Suggested Best Practices Publisher: NECCC	"In May of 2004, the NECCC called for nominations for the Effectiveness Through E-Payments...		Longer than 30 pages	URL
	e-Government and Public Sector IT News from PublicTechnology.net Publisher: European ICT			Less than 1 minute	URL
	E-Government Blueprint Publisher: California Franchise Tax Board	"The California Franchise Tax Board has been using technology to improve the way it does business...	Sep 2000	5 to 30 pages	URL
	E-Government in the 21st Century: Moving from Industrial to Digital Government Publisher: New Paradigm Learning Corporation	Don Tapscott, president of New Paradigm Learning Corporation, addresses business strategy and...	Apr 2004	5 to 30 pages	URL
	e-Government: The Next American Revolution				URL
	e-Gov Hits Home Publisher: Governing 15.12	As security concerns tighten and state budgets are squeezed, G2G finds itself leading the e-pack.	Sep 2002	Less than 5 pages	URL
	e-Gov on the Cheap Publisher: Governing 14.12	Cheap ways onto the Web for small municipalities.	Sep 2001	Less than 5 pages	URL
	eHealth: The Momentum Is Building Publisher: eHealth Institute		May 2005	Longer than 30 pages	URL
	Eight Imperatives for Leaders in a Networked World: (Complete Series) Publisher: John F. Kennedy School of Government		Jan 2000	5 to 30 pages	1,724 kb
	Eight Imperatives for Leaders in a Networked World: Imperative 1 (Focus on How IT Can Reshape Work and Public Sector Strategies) Publisher: John F. Kennedy School of Government		Jan 2000	5 to 30 pages	338 kb
	Eight Imperatives for Leaders in a Networked World: Imperative 2 (Use IT for Strategic Innovation, Not Simply Tactical Automation) Publisher: John F. Kennedy School of Government		Jan 2003	5 to 30 pages	489 kb
	Eight Imperatives for Leaders in a Networked World: Imperative 3 (Utilize Best Practices for Implementing IT Initiatives) Publisher: John F. Kennedy School of Government		Jan 2001	Longer than 30 pages	492 kb
	Eight Imperatives for Leaders in a Networked World: Imperative 4 (Improve Budgeting and Financing for Promising IT Initiatives) Publisher: John F. Kennedy School of Government		Jan 2001	5 to 30 pages	512 kb
	Eight Imperatives for Leaders in a Networked World: Imperative 5 (Protect Privacy and Security) Publisher: John F. Kennedy School of Government		Jan 2001	5 to 30 pages	482 kb
	Eight Imperatives for Leaders in a Networked World: Imperative 6 (Form IT-Related Partnerships to Stimulate Economic Competitiveness) Publisher: John F. Kennedy School of Government		Jan 2002	5 to 30 pages	338 kb
	Eight Imperatives for Leaders in a Networked World: Imperative 7 (Use IT to Promote Equal Opportunity and Healthy Communities) Publisher: John F. Kennedy School of Government		Jan 2002	5 to 30 pages	326 kb
	Eight Imperatives for Leaders in a Networked World: Imperative 8 (Prepare for Digital Democracy) Publisher: John F. Kennedy School of Government		Jan 2002	5 to 30 pages	322 kb
	Eight Imperatives for Leaders in a Networked World: Overview Publisher: John F. Kennedy School of Government		Jan 2000	5 to 30 pages	489 kb
	Electronic Privacy Information Center Publisher: EPIC	EPIC is a public interest research center in Washington, D.C. It was established in 1994 to focus...		5 to 30 pages	URL
	Emergency Management Guide for Business & Industry Publisher: Federal Emergency Management Agency	A step-by-step approach to emergency planning, response, and recovery for companies of all sizes.		Longer than 30 pages	URL
	e-Mexico – A National Project to Bridge the Digital Divide in Mexico Publisher: ViaSat	"A Customer Case Study: INTERDirec and ViaSat – Reaching across a nation to provide education and...		Less than 5 pages	URL
	Encyclopedia of Leadership Publisher: Sage		Mar 2004	Longer than 30 pages	URL
	e-Purchasing Hits Its Stride Publisher: Governing 17.6	After a rough start, electronic purchasing is hitting its stride.	Mar 2004	Less than 5 pages	URL
	ERP (Feature) Publisher: Governing	"THE ERPWORKS. Recoding the guts of an enterprise can bring a city or state to the brink of...	May 2005	Less than 5 pages	URL
	Establishing Trust Through a Well-Defined Shared Services Governance Framework	"In this Point of View, we will define what governance means in the Shared Services environment,...		5 to 30 pages	222 kb
	eStrategy: eGov Strategies Publisher: General Services Administration, U.S.	U.S. portal offers a wealth of e-Government resources, including: case studies; best practices;...		5 to 30 pages	URL
	Exchange Network Overview			Less than 5 pages	510 kb
	"Feasibility Studies," Best Practices Publisher: IEEE Software		May 1998	Less than 5 pages	URL
	Feasibility Study Guidelines for Information Technology Investments Publisher: Washington State Department of Information Services			Less than 5 pages	URL
	Feature: Federal Preemption Publisher: Governing	"Republicans may be suspicious of federal power, but they're imposing it on states and localities...	Jan 2005	Less than 5 pages	URL
	Federal Computer Week on State IT Budget Crunch (2003)	Discusses the budget pressures that executives in the public sector face.		Less than 5 pages	URL
	Federal Enterprise Architecture Assessment Publisher: U.S. Office of Management and Budget	[Editorial note: Collection of tools from the OMB for for use by agencies to assess their...		5 to 30 pages	URL
	Federal Enterprise Architecture Consolidated Reference Model (CRM) Version 2.1 Publisher: U.S. Office of Management and Budget	This document contains the most current FEA reference model information. This document replaces...		5 to 30 pages	URL
	Federal Enterprise Architecture Management System			Less than 5 pages	URL
	Federalist Paper No. 1 Publisher: Independent Journal	Excerpt from the introduction to the Federalist Papers by Alexander Hamilton: "But the fact is,...		Less than 5 pages	URL
	Federal IT Project Manager Guidance Matrix Publisher: U.S. Chief Information Officers Council		Jul 2004	Less than 5 pages	URL
	Fee or Free Publisher: Governing 14.10	As the taxman cometh online, states and localities are trying to decide whether citizens should...	Jul 2001	Less than 5 pages	URL
	Firing Your Project Sponsor Publisher: Computerworld	A dysfunctional executive sponsor can pull your project down. Here's how to cut him loose.	Feb 2004	Less than 5 pages	URL
	Focus on Customer Relations: The Call-In Connection Publisher: Governing 15.9	Touted as the best way yet to track constituent complaints, CRM holds out the promise of the...	Jun 2002	Less than 5 pages	URL
	Focus on Geographic Information Systems: Maps that Sell Publisher: Governing 14.3	Communities are finding that the combination of GIS and the Web can be a powerful tool in the...	Dec 2000	Less than 5 pages	URL
	Focus on Online Permits/Licenses: e-Permitting 101 Publisher: Governing 14.7	Putting licenses and permits online can be difficult and expensive. But some places have a lot of...	Apr 2001	Less than 5 pages	URL
	Fundamentals of Sound State Budgeting Practices Publisher: National Conference of State Legislatures	"...This document highlights some central issues in the state budgeting process, summarizes...	Jun 1995	5 to 30 pages	URL
	Funding Models Varied for Regional Health Information Organizations Publisher: Healthcare IT News	"...the goal of these regional health information organizations is generally the same – to...	May 2005	Less than 5 pages	URL
	Fusing Business and Technology Decisions Publisher: IBM Institute for Business Value	Across government segments, levels and jurisdictions, leaders face an imposing set of challenges....		5 to 30 pages	254 kb
	GAO Strategic Plan 2002-2007: Analyze the Government’s Fiscal Position and Strengthen Approaches for Financing the Government (Goal 3) Publisher: U.S. Government Accountability Office	"...In rethinking federal fiscal policy and preparing for the long-term budgetary challenges,...	Jun 2002	Less than 5 pages	URL
	Geospatial One Stop Program Publisher: Office of Management and Budget, U.S.	An intergovernmental project managed by the Department of the Interior in support of the...		5 to 30 pages	URL
	Get Results through Management: An Executive Sesson on Performance Management Publisher: Harvard University, Kennedy School of Government	"A bipartisan group of current and former government executives, business leaders, public...	Jan 2001	5 to 30 pages	259 kb
	Get Results Through Performance Management: An Open Memorandum to Government Executives (State and Local Version)				URL
	Getting Down to Business Publisher: Governing 15.12	G2B is making it easier for companies to do business in a state. Now, if it can only fix...	Sep 2002	Less than 5 pages	URL
	Global Environmental Governance Project Publisher: Global Environmental Governance Project at the Yale Center for Environmental Law and Policy	Lists institutional models.		Less than 5 pages	URL
	Going, Going... Click! Publisher: Governing 15.2	Governments are cashing in on online auctions.	Nov 2001	Less than 5 pages	URL
	Governing by Network: The New Shape of the Public Sector Publisher: Brookings Institution Press, Copublished with Innovations in American Government, John F. Kennedy School of Government, Harvard University	"A fundamental, but mostly hidden, transformation is happening in the way public services are...		Longer than 30 pages	URL
	Government by Network: The New Public Management Imperative Publisher: Deloitte Research and the Ash Institute at Harvard	A Joint Study by Deloitte Research and the Ash Institute for Democratic Governance and Innovation...	Jan 2004	Longer than 30 pages	URL
	Government Policy toward Open Source Software				URL
	Government Priorities				URL
	Government Priorities, Canada				URL
	Government's Greatest Priorities of the Next Half Century Publisher: Brookings Institution		Jan 2001	5 to 30 pages	URL
	Governors and e-Expectations Publisher: Governing 14.6	E-government is presenting new challenges to the incoming crop of governors.	Mar 2001	Less than 5 pages	URL
	Grading for Results Publisher: Governing 15.11	In these tough fiscal times, it's important to have report cards that measure what IT projects...	Aug 2002	Less than 5 pages	URL
	Graphic Details Publisher: Governing 18.1	A data-rich Web site that displays GIS-generated maps is now an essential tool for cities seeking...	Oct 2004	Less than 5 pages	URL
	Guide to Contracting: The Art of Re-Doing the Deal Publisher: Governing 16.10	Whether it's renegotiating, renewing or rebidding, state and local governments are looking for IT...	Jul 2003	Less than 5 pages	URL
	Guide to High-Tech Applications: Putting Technology to Work Publisher: Governing 15.1	Awards underline the importance of harnessing high-flying technology to the everyday tasks of...	Oct 2001	Less than 5 pages	URL
	Guide to NASCIO & PTI Award Winners Publisher: Governing 18.2	Recent awards programs recognize information technology initiatives.	Nov 2004	Less than 5 pages	URL
	Guide to Wireless Security: Wi-Fi Anxiety Publisher: Governing 16.6	Lock up your laptops. Secure your airwaves. In the wide-open world of wireless, it isn't easy to...	Mar 2003	Less than 5 pages	URL
	Harvesting Knowledge Publisher: Governing 14.3	An emerging technology can give one set of employees access to data about what's been done by...	Dec 2000	Less than 5 pages	URL
	Has IT Lost Its Groove? Publisher: Governing	States are at risk of losing the special attention they have been receiving from the technology...	Jun 2003	Less than 5 pages	URL
	Health Information Technology Publisher: U.S. Department of Health & Human Services	Summary of Strategic Framework		Less than 5 pages	URL
	Here's Looking at You Publisher: Governing 15.11	Electronic surveillance systems make some law-abiding citizens feel safer. They make others very...	Aug 2002	Less than 5 pages	URL
	High Payoff in Electronic Government: Measuring the Return on E-Government Investments			Longer than 30 pages	URL
	Homeland Security: A Compendium of Public and Private Organizations' Policy Recommendations Publisher: RAND, National Security Research Division	Over the past several years, a number of public and private institutions, advisory panels, and...		Longer than 30 pages	URL
	Homeland Security Special Report: The Cargo Challenge Publisher: Federal Computer Week	Sections on: 1) Unattended hazards: Homeland security officials want better status and tracking...	Jan 2007	5 to 30 pages	URL
	Homemade Access Publisher: Governing 16.8	State housing agencies are finding ways to bring residents of public housing across the digital...	May 2003	Less than 5 pages	URL
	Honey, I Shrunk the Deficit Publisher: Governing 17.3	Computer games offer citizens the chance to see how government works and the trade-offs involved...	Dec 2003	Less than 5 pages	URL
	How Americans Get in Touch With Government				URL
	How Can American Government Meets Its Productivity Challenge? Publisher: McKinsey	"In this paper from McKinsey’s public sector practice, the widespread demand for better...	Jul 2006	5 to 30 pages	URL
	How to Maintain Commitment to New Initiatives Publisher: Refresher Publications			Less than 5 pages	URL
	How We Transformed the IRS Publisher: HBS Working Knowledge	Interview with Charles Rossotti, former commissioner of the IRS, and author of "Many Unhappy...	Mar 2005	Less than 5 pages	URL
	ibv_collabgovt.pdf Publisher: IBM Institute for Business Value	Government leaders used to ask: should we collaborate? They now ask: how will we collaborate? The...	Dec 2003	5 to 30 pages	399 kb
	Identity Theft (Feature) Publisher: Governing	"STOLEN IDENTITIES. States are leaping on the identity theft issue, hoping to reassure consumers....	Aug 2005	Less than 5 pages	URL
	Illinois Technology Governance Publisher: Illinois State Government			Less than 5 pages	URL
	Implementing E-Authentication: What an Agency Needs to Know Publisher: General Services Administration, U.S.		Aug 2004	5 to 30 pages	URL
	Implementing the President’s Management Agenda for E-Government: E-Government Strategy			Longer than 30 pages	URL
	Improving Compliance with US Tax Law: The Internal Revenue Service and Nonfilers Publisher: John F. Kennedy School of Government			Longer than 30 pages	URL
	Index Page				544 bytes
	Info Central Publisher: Governing 13.4	Data warehousing--putting all of a government's data together in a single place--can yield big...	Jan 2000	Less than 5 pages	URL
	Information Access in an Electronic World: An E-Government Policy Panel Summary Transcript Publisher: Center for Technology in Government	Policies about online government information were a focus of attention following September 11th....	Mar 2002	5 to 30 pages	URL
	Information Sharing Environment Implementation Plan Publisher: Information Sharing Environment, Office of the Director of National Intelligence	Today’s ISE consists of multiple sharing environments designed to serve five communities:...		Longer than 30 pages	URL
	Information, Technology, and Coordination: Lessons from the World Trade Center Response Publisher: Center for Technology in Government	Research into what organizations did in the midst of the World Trade Center crises and response...	Jun 2004	Longer than 30 pages	URL
	Information Technology: Paradox Lost				URL
	Information Week Weblogs				URL
	Insider's Guide to Using Information in Government Publisher: Center for Technology in Government	Every day, the people inside government use information to develop policies, make decisions,...	Nov 2000	5 to 30 pages	URL
	Institute on Governance (Canada): Board Governance Resources Publisher: Institute on Governance (Canada)			Less than 5 pages	URL
	Interoperable Delivery of European eGovernment Services to Public Administrations, Businesses and Citizens Publisher: European Commission, Enterprise Directorate General	Interoperable Delivery of European eGovernment Services to public Administrations, Businesses and...		5 to 30 pages	URL
	Iowa E-Government Citizen Survey: Anticipating Demand and Understanding Financing Strategies Publisher: IowAccess Council and the Iowa Department of Administrative Services	"This report is the second installment of a three-part series aimed at gauging the demand for...	Aug 2005	Longer than 30 pages	URL
	Iowa's Recovery Center	Working Draft/Not for Distribution or Attribution without Permission		Less than 5 pages	33 kb
	IT Consolidation and Shared Services: States Seeking Economies of Scale Publisher: NASCIO	"...Although consolidation and shared services provide great opportunity, they also present great...	Mar 2006	5 to 30 pages	URL
	IT in the Ruins Publisher: Governing 15.2	For governments hoping to keep their systems online after a disaster, the lesson of September 11...	Nov 2001		URL
	IT Portfolio Management: Challenges and Best Practices Publisher: DiamondCluster International and the Kellogg School of Management	"...How can executives measure, control and increase the value IT brings to the business? How can...		5 to 30 pages	URL
	IT's Tower of Babel Publisher: Governing 16.2	The name of the game for enterprise architecture is linking all the technological systems a...	Nov 2002	Less than 5 pages	URL
	IT Strategic Planning for Executive Branch (Massachusetts) Publisher: Massachusetts, Commonwealth of	IT strategic plan from the Information Technology Division of the Commonwealth of Massachusetts....	Jun 2004	Less than 5 pages	URL
	IT Work Force Transformation Publisher: Government Technology's Public CIO	"CIOs need a work force that mirrors today's consolidated and federated IT organizational model."	Apr 2006	Less than 5 pages	URL
	ITWorldCanada: Q&A with Reg. Alcock Publisher: ITWorldCanada	Reg Alcock, President of the federal government’s Treasury Board since 2003, is no stranger to...	Jun 2005	Less than 5 pages	URL
	Jane_Smith_Patterson.pdf	Patterson comments on need for cross-boundary technology issues.		Less than 5 pages	3 kb
	LAJRIC	The Los Angeles Police Department and the Global War on Terror The Executive Sponsor as...		5 to 30 pages	70 kb
	Leadership in Customer Service: Building the Trust Publisher: Accenture	"In the future, leadership in customer service will be defined by service that builds an...	Jan 2006	Longer than 30 pages	URL
	Lesgislators Who Get IT Publisher: Governing 15.8	Politicians hold the purse strings for big technology projects. But few are interested in or...	May 2002	Less than 5 pages	URL
	Linking Government Initiatives to Outcomes: Evaluating the Path to Operational Efficiency and Organizational Effectiveness Publisher: IBM Institute for Business Value	Difficult economic times have led to significant budget overruns. Improving operational...	Mar 2003	5 to 30 pages	341 kb
	Little Chips, Big Dreams Publisher: Governing 14.8	Cities everywhere are trying to grab a share of the nation's high-tech future. But the New...	May 2001	Less than 5 pages	URL
	Living the M-Government Life Publisher: Governing 15.6	The use of wireless technology is spreading beyond public safety agencies.	Mar 2002	Less than 5 pages	URL
	Local Resistance Publisher: Governing 13.12	There's a widening gulf between high-wired states and hard-pressed localities. These smaller...	Sep 2000	Less than 5 pages	URL
	Making a Case for Local E-Government Publisher: Center for Technology in Government	Local and county governments are exploring the best ways to implement e-government. This report...	Jul 2002	5 to 30 pages	URL
	Making Good on the Promise: Why this Administration’s Success Depends on How We Manage Information Technology Publisher: John F. Kennedy School of Government, Harvard University	This Harvard Policy Group report was written for newly elected governors and their transition...	Nov 2002	5 to 30 pages	URL
	Making Room at the Top for IT Publisher: Governing 14.11	As budgets tighten, IT officials need to let state leaders know about the benefits, costs and...	Aug 2001	Less than 5 pages	URL
	Making Smart IT Choices: Understanding Value and Risk in Government IT Investments Publisher: Center for Technology in Government	IT innovation is risky business in every organization. In the complex public sector environment,...	Apr 2004	Longer than 30 pages	URL
	Making the Nation Safer: The Role of Science and Technology in Countering Terrorism Publisher: National Academy of Sciences	This report describes many ways in which science and engineering can contribute to making the...		Longer than 30 pages	URL
	Managing for Results: Selecting and Producing Results that Americans Care About Publisher: IBM Global Services	"Provides an overview of Performance Management in the Federal government, including what...	Jan 2001		178 kb
	Managing for Value: Organizational Strategy in For-Profit, Nonprofit, and Governmental Organizations Publisher: Nonprofit and Voluntary Sector Quarterly		Jan 2000		URL
	Managing Medicaid Publisher: Governing 16.11	Internet sign-up inches forward. Eight states now operate Internet-based sign-up, and eight more...	Aug 2003	Less than 5 pages	URL
	Managing Service Level Agreements to Mitigate Risk and Support Strategic Goals Publisher: Kanbay Inc.		Jan 2005	Less than 5 pages	URL
	Managing Shared Services Change: Beyond Communications and Training	"...Change management is broadly used to describe the work needed to prepare an organization...		5 to 30 pages	220 kb
	Managing Technology 2004: The Continuing Challenge Publisher: Governing 17.12	"Report from Governing's Managing Technology conference, which brought together 250 state and...	Sep 2004	Less than 5 pages	URL
	Managing Technology: Policy, Politics, and Leadership Publisher: Governing 14.1	Governments have learned that they must change the way they do business to succeed in an era of...	Oct 2000	Less than 5 pages	URL
	Managing the IT Investment: Experiences from State CIOs Publisher: National Governors Association Center for Best Practices	"There are two key elements to a state IT management strategy: organization and leadership. As...	Jul 2005	5 to 30 pages	URL
	Maps for the Masses Publisher: Governing 17.1	Geographic information systems aren't just for techies anymore. Now, GIS is online in...	Oct 2003	Less than 5 pages	URL
	Maritime Domain Awareness Publisher: Leadership for a Networked World	A Case Study in Cross-Boundary Information Sharing Among the United States Navy, Coast Guard, and...	Jan 2007	5 to 30 pages	387 kb
	"Maximizing the Success of Chief Information Officers: Learning from Leading Organizations" Publisher: US Government Accountability Office	"Information technology (IT) has become integral to providing government services, and the...	Feb 2001	Longer than 30 pages	495 kb
	McKinsey Research on Offshoring	Portlet of documents related to offshoring projects.		Less than 5 pages	URL
	Measure for Measuring Publisher: Governing 16.10	Borrowing a lesson from corporate America, state and local IT agencies are using metrics to...	Jul 2003	Less than 5 pages	URL
	Memorandum for CIO's from the President's Office of E-Government and Information Technology Publisher: Office of Management and Budget	Expanded Electronic Government (E-Gov) President’s Management Agenda (PMA) Scorecard Cost,...		Less than 5 pages	URL
	Miami-DadeFinal2-11.pdf Publisher: IBM; IDC	When the citizens and businesses of Miami-Dade County issued a call for a more responsive,...		5 to 30 pages	348 kb
	Michigan Strategic Fund				URL
	Microsoft Case Study: Oklahoma VISION Project				URL
	Mind Your Own Business Publisher: Governing 15.12	Techies in several states are all keyed up about providing public employees with do-it-yourself...	Sep 2002	Less than 5 pages	URL
	MITA and Medicaid Transformation			5 to 30 pages	84 kb
	Multi-channel Delivery of e-Government Services Publisher: Interchange of Data between Administrations	European framework for eGovernment Services.	Jun 2004	Longer than 30 pages	URL
	Municipalities Starting to Mesh Publisher: CIO Insight	"...municipalities are breaking new technology ground—broadband wireless networks. Cities as...	Mar 2005	Less than 5 pages	URL
	Must-Do's in a Downturn Publisher: Governing 16.7	State and local IT leaders are putting together new playbooks for ways to move IT into the...	Apr 2003	Less than 5 pages	URL
	NASCIO Enterprise Architecture Assessment Tour Report		Oct 2004	5 to 30 pages	URL
	NASCIO’s Survey on IT Consolidation and Shared Services in the States: A National Assessment Publisher: NASCIO (National Association of State Chief Information Officers)	NASCIO is pleased to announce the release of its survey summary publication, NASCIO’s Survey on...	May 2006	Longer than 30 pages	URL
	NASCIO Transition Handbook Publisher: NASCIO	Includes Governor’s Transition Team IT Assessment Template and Chief Information Officer...		Longer than 30 pages	URL
	National Environmental Information Exchange Network Publisher: Network Operations Board	"Welcome to the National Environmental Information Exchange Network website. The Exchange Network...		5 to 30 pages	URL
	National Leadership Index 2006: A National Study of Confidence in Leadership Publisher: John F. Kennedy School of Government, Harvard University	"The research in these pages grows out of a partnership between the Center for Public Leadership...	Jan 2006	Longer than 30 pages	URL
	Needs Assessments and Business Case Analysis for Technology Investment Decisions, Government Finance Review Publisher: Government Finance Officers Association		Oct 2002	5 to 30 pages	URL
	"Network-centric operations: The key to military transformation in the 21st century" Publisher: IBM Global Services	Formal routes to innovation offer advantages of funding, executive support and recognition, but...	Aug 2002	5 to 30 pages	284 kb
	Network Nabobs Publisher: Governing 16.10	Florida is trying to broaden the group of people protecting the state's critical information...	Jul 2003	Less than 5 pages	URL
	New-Age Inroads Publisher: Governing 14.7	Initiatives to Web-enable the basic services of government are by no means the most significant...	Apr 2001	Less than 5 pages	URL
	New Government, Digital Government: Managing the Transformation				URL
	New Models of Collaboration: A Guide for Managers Publisher: Center for Technology in Government	"Governments around the world are attempting to improve public services through the use of...	Jan 2004	5 to 30 pages	URL
	New Models of Collaboration: A Guide for Managers - Service Canada Publisher: Centre Francophone d'Informatisation des Organizations (CEFRIO)	Launched in 1999, the project is based on the idea of integrating existing information services:...	Jan 2003	5 to 30 pages	URL
	New Models of Collaboration for Delivering Government Services: A Guide for Managers Publisher: Center for Technology in Government	Governments around the world are experimenting with public service delivery systems that rely on...	Jan 2004	Longer than 30 pages	URL
	New York State Project Management Guidebook: Release 2 Publisher: New York State Office for Technology	The Management’s Guide describes the responsibilities of the various project participants in a...	Jan 2003	Longer than 30 pages	URL
	North Carolina Benchmarking Project Publisher: North Carolina			Less than 5 pages	URL
	No Soft Touch Publisher: Governing 17.8	Touch-screen voting looked like the obvious answer to hanging-chad election chaos. But the new...	May 2004	Less than 5 pages	URL
	Nova Scotia Uses Shared Services to Align Operations Across the Province Publisher: Gartner	By sharing an ERP platform and advocating a shared-service model across municipalities, academia...	Jan 2006	5 to 30 pages	47 kb
	Oakland County CLEMIS - Courts & Law Enforcement Management Information System Publisher: Oakland County, MI		Jan 2006	Less than 5 pages	107 kb
	OASIS Reference Model for Service Oriented Architecture V 1.0 Publisher: Organization for the Advancement of Structured Information Standards (OASIS)	The notion of Service Oriented Architecture (SOA) has received significant attention within the...		5 to 30 pages	URL
	OECD Information Technology Outlook				URL
	Office of Justice Programs Information Technology Initiatives: Fusion Center Guidelines Publisher: U.S. Department of Justice	As part of the U.S. Department of Justice's (DOJ) Global Justice Information Sharing Initiative's...		5 to 30 pages	URL
	Office of the National Coordinator for Health Information Technology, HHS				URL
	Old-Line to Online Publisher: Governing 13.12	Pennsylvania is pulling itself up from economic stagnation using high-tech lifelines.	Sep 2000	Less than 5 pages	URL
	OMB Memorandum M-05-23: Improving Information Technology Project Planning and Execution Publisher: U.S. Office of Management and Budget	"...the following guidance is provided to assist you in monitoring and improving project planning...		5 to 30 pages	URL
	On Collaborative Governance. Corporate Social Responsibility Initiative Working Paper No. 2. Publisher: John F. Kennedy School of Government, Harvard University	"When government is responsible for a mission that depends upon external capacity, there are...	Jan 2004	5 to 30 pages	URL
	On the Spectrum Publisher: Governing 18.3	Interference, crowding, delays: Will the feds ever fix the kinks in the band states and...	Dec 2004	Less than 5 pages	URL
	Opening Gateways: A Practical Guide for Designing Electronic Records Access Publisher: Center for Technology in Government	Increasingly, government information is being created and stored in electronic records. The...	Jan 2002	Longer than 30 pages	URL
	Opening the Portals Publisher: Governing 14.9	Most governments have not been daring enough in their Web strategies and may be missing a real...	Jun 2001	Less than 5 pages	URL
	Open Season On Open Source? Publisher: BusinessWeek Online	"Aggressive acquisitions by Oracle and others could co-opt the movement."	Mar 2006	Less than 5 pages	URL
	"Operational efficiency and organizational effectiveness: How do state and local government initiatives measure up?" Publisher: IBM Institute for Business Value and the University of Maryland Robert H. Smith School of Business	"To better understand the relationship between government initiatives and operational efficiency...	Jun 2003	5 to 30 pages	341 kb
	Our Dying Data Publisher: Governing 14.2	Information on paper lasts hundreds of years. Electronic data can disappear in a decade....	Nov 2000	Less than 5 pages	URL
	Outcomes-Based Budgeting Pushed (2004).	Overview of keynote speech given by David Osborne at Governing’s Managing Performance 2004...		Less than 5 pages	URL
	Outside-the-Box CIOs Publisher: Governing 16.9	The role of chief information officer is now about politics and relationships as much as it is...	Jun 2003	Less than 5 pages	URL
	Overcoming Budget Barriers: Funding IT Projects in the Public Sector				309 kb
	Paths to Performance in State and Local Government				URL
	Performance Management in European Government Publisher: IBM Institute for Business Value	This study focuses on Performance management and is based on the public sector view of IBM's CFO...	Sep 2004	5 to 30 pages	260 kb
	Playing Together Publisher: Governing 14.11	From sharing software to collaborating across jurisdictional lines, governments are beginning to...	Apr 2001	5 to 30 pages	URL
	Plug Me In Publisher: Governing 17.10	A band of Utah cities wants a first-class fast lane to the Internet, even if the cities have to...	Jul 2004	Less than 5 pages	URL
	Practical Tools for Electronic Records Management and Preservation Publisher: Center for Technology in Government	Most organizations are increasingly managing work and making decisions based on electronic...	Jan 1999	5 to 30 pages	URL
	President Delivers State of the Union Address, January 29, 2002		Jan 2002		URL
	PricewaterhouseCoopers Technology Forecast 2003-2005 Publisher: PricewaterhouseCoopers	Publication discusses future technology trends. [Must purchase report.]		5 to 30 pages	URL
	Priorities of Government, Evergreen Freedom Foundation				URL
	Prohibiting the Punch Card Publisher: Governing 15.1	Voting modernization was losing its momentum, but several states and counties are on a roll with...	Oct 2001	Less than 5 pages	URL
	Project Management Training Directory Publisher: Federal Chief Information Officers Council			Longer than 30 pages	URL
	Putting Business First Publisher: Governing 15.10	Interference, crowding, delays: Will the feds ever fix the kinks in the band states and...	Jul 2002	Less than 5 pages	URL
	Putting I.T. On The Short List Publisher: Deloitte Consulting	Key Findings from the Harvard University, John F. Kennedy School of Government's "Leadership...	Feb 2003	5 to 30 pages	URL
	Ready America: The First 72 Hours Publisher: Homeland Defense Journal		Jan 2006		796 kb
	Recommended Policies and Guidelines for Federal Public Websites: Final Report of the Interagency Committee on Government Information Publisher: The Office of Management and Budget		Jun 2004		URL
	Refocusing the IT Mission Publisher: Governing 15.8	NASCIO's focus shifts toward state-federal IT initiatives.	May 2002	Less than 5 pages	URL
	Reinventing Government : The Five Strategies for Reinventing Government Publisher: Plume (Penguin)	"A revolution is stirring in America. People are increasingly dissatisfied with the way the...		Longer than 30 pages	URL
	Release 2.1 Publisher: Broadway	"A provocative and visionary look at our new digital society, from "the most powerful woman in...		Longer than 30 pages	URL
	Remaking Federal Procurement Publisher: Kennedy School of Goverment, Visions of Governance in the 21st Century Program			Longer than 30 pages	URL
	RENCTAS: From Local Action to Networked National Impact Publisher: Ash Institute for Democratic Governance and Innovation, John F. Kennedy School of Government, Harvard University	"Since its origins in 1999 in the provincial Brazilian city of Três Rios, RENCTAS, the Brazilian...	Oct 2003	5 to 30 pages	URL
	Report on Information Technology Spending for the Federal Government for Fiscal Years 2000, 2001, and 2002.	Clinger Cohen Act Report on Federal Information Technology Investments.		Longer than 30 pages	URL
	Research on outsourcing by the Outsourcing Institute				URL
	Reshaping the Information Era Publisher: Governing 15.3	Managing IT has traditionally been more about technology than it has been about policy. This is...	Dec 2001	Less than 5 pages	URL
	Return on Investment in Information Technology: A Guide for Managers Publisher: Center for Technology in Government	New information technology systems are serious, and potentially risky, investments for government...	Aug 2004	Longer than 30 pages	URL
	Revenue and Fiscal Management:Tomorrow’s Government at Work Publisher: IBM Institute for Business Value	"Across the global landscape, citizens and businesses demand faster and more personalized...		5 to 30 pages	URL
	Revenue Management Project: Summary Report Publisher: British Columbia Ministry of Provincial Revenue	"The Revenue Management Project is a Ministry of Provincial Revenue (Ministry) initiative to...	Nov 2004	5 to 30 pages	URL
	Review of State Information Technology Consolidation Efforts Publisher: National Governor's Association (NGA) Center for Best Practices	"State governments spend billions of dollars annually on information technology (IT). Individual...	Feb 2006	5 to 30 pages	URL
	Revolutionizing Health Care Through Information Technology, President's Information Technology Advisory Committee	Revolutionizing Health Care Through Information Technology - July 2004 (National Coordination...		Longer than 30 pages	URL
	Rites of Passage: How to Launch a Successful Shared Services Program in the Public Sector Publisher: Accenture	"The key to the long-term success of shared services initiatives in the public sector lies in the...	Jan 2006	Less than 5 pages	URL
	Scared to Share Publisher: Governing 17.11	Criminal justice agencies badly need to trade information with each other. But many are too...	Aug 2004	Less than 5 pages	URL
	Service Oriented Architecture: An Enabler of the Agile Enterprise Publisher: NASCIO (National Association of State Chief Information Officers)	This brief identifies what state CIOs need to know now regarding Service Oriented Architecture...	May 2006	5 to 30 pages	URL
	Shared Service Center Publisher: John F. Kennedy School of Government, Harvard University	Student paper written by Gary Schwarz for Professor Jerry Mechling, John F. Kennedy School of...	Jan 2007	5 to 30 pages	130 kb
	Shared Service Initiative Publisher: Queensland Government, Australia	The Shared Service Initiative (SSI) has a vision of delivering highquality, cost-effective...	Jan 2005	Less than 5 pages	146 kb
	Shared Services in Government: Turning Private-Sector Lessons into Public-Sector Best Practices Publisher: A.T. Kearney		Jan 2006	5 to 30 pages	URL
	Shared Services: Lower Cost, Improved Services and a Change in Culture Publisher: Economics Division, Parliamentary Information and Research Service	Describes the coming wave of shared services at the federal level in Canada.	Sep 2005	5 to 30 pages	URL
	Shared Services Portal Publisher: e-Government Unit, Cabinet Office, U.K.	Shared Services portal from U.K. government.		5 to 30 pages	URL
	Sherlock Online Publisher: Governing 13.12	The long-awaited national crime database is finally up and running. But it will cost a lot for...	Sep 2000	Less than 5 pages	URL
	Show Me The Money: Budget-Cutting Strategies for Cash-Strapped States Publisher: American Legislative Exchange Council and The Manhattan Institute for Policy Research	This study seeks to (1) provide proven, no-nonsense options that policy makers can employ to...	Jul 2002	5 to 30 pages	URL
	Slow Yield on Red Publisher: Governing 17.2	Surveillance cameras at traffic lights are saving lives, but opponents are finding new issues to...	Nov 2003	Less than 5 pages	URL
	Solving the Integration Puzzle Publisher: Government Technology's Public CIO	"CIOs play a key role in creating the right kind of environment for information integration to...	May 2005	5 to 30 pages	URL
	State Firms Form Group For Disaster Response	By Peter J. Howe, Boston Globe, July 24 2004 Describes a public-private partnership for...			URL
	State of Michigan FY 2005 Executive Budget.	[Editor's note: In particular, see pages 82-84 on IT.]		Longer than 30 pages	URL
	Staying Ahead of Hackers Publisher: Governing 15.4	There's more than one way to hack off the hackers. State and local governments take a proactive...	Jan 2002	Less than 5 pages	URL
	Strategic Diagnosis for Government: Getting Your Bearings in the Information Age Publisher: John F. Kennedy School of Government	"As a leader, getting your people to respond to change is a critical challenge- even the critical...	Jan 2005	5 to 30 pages	423 kb
	Supporting IT at the Top Publisher: Governing 16.5	New IT leaders don't have ready access to the outside support and expertise that other government...	Feb 2003	Less than 5 pages	URL
	Take Nothing for Granted Publisher: Governing 17.6	Even minor mistakes can be deadly when an agency applies for a grant. Advances in technology can...	Mar 2004	Less than 5 pages	URL
	Taking the High-Tech Road Publisher: Governing 16.8	With highways clogged and construction money tight, traffic managers are experimenting with...	May 2003	Less than 5 pages	URL
	Taking the Lead Publisher: Governing 17.1	Over the past 40 years, the IT industry has done more to shape state and local governments than...	Oct 2003	Less than 5 pages	URL
	Teaming Up for IT Publisher: Governing 16.3	When it comes to outsourcing technology, big is not necessarily beautiful.	Dec 2003	Less than 5 pages	URL
	Techies at the Top Publisher: Governing 16.4	When the governor or mayor comes from the IT business world, it makes implementing e-government...	Jan 2003	Less than 5 pages	URL
	Techtonic Shift Publisher: Governing 17.9	Delaware has reformatted the structure and operation of its technology agency.	Jun 2004	Less than 5 pages	URL
	Ten Principles of IT Governance Publisher: Harvard Business School	Excerpted from IT Governance, by Peter Weill and Jeanne W. Ross. Copyright 2004 by Peter Weill...	Jul 2004	Less than 5 pages	URL
	The 2004 e-Readiness Rankings Publisher: The Economist	Prospects for the information and communications technology (ICT) industry look sprightlier than...	Apr 2004	5 to 30 pages	330 kb
	The 360-Degree Leader Publisher: FedTech	"Government managers who want to extend their influence in all directions have learned that the...	Feb 2006	Less than 5 pages	URL
	The Agents of E-Change Publisher: Governing 15.1	Building a great Web site that fronts for lousy governmental processes only advertises how lousy...	Oct 2001	Less than 5 pages	URL
	The American System: A Schumpeterian History of Standardization (Part I) Publisher: Progress and Freedom Foundation	Part I: De Facto Standard Setting in the American Economy	Sep 2005	5 to 30 pages	URL
	The American System: A Schumpeterian History of Standardization (Part II) Publisher: Progress and Freedom Foundation	Part II: De Jure Standards Through National Labs and Federal Mandates	Mar 2007	5 to 30 pages	URL
	The Anti-Silo Solution Publisher: Governing 16.4	Coming up with the cash and willpower to build IT projects across agency lines.	Jan 2003	Less than 5 pages	URL
	The Big Lie about Transparency Implementing Performance Management in Government Publisher: IBM Institute for Business Value	Governments have been implementing performance management since the late 80’s. So why should...	Jan 2004	5 to 30 pages	143 kb
	The Change Challenge Publisher: Governing 17.7	If they don't refocus their current priorities, IT leaders risk overlooking the impact from...	Apr 2004	Less than 5 pages	URL
	The Commute Goes On Publisher: Governing 16.12	It's no longer a problem hooking people up to work at home. But most of them don't want to or...	Sep 2003	Less than 5 pages	URL
	The Cross-Boundary Agenda Publisher: Harvard Policy Group on Network-Enabled Services and Government, John F. Kennedy School of Government		Mar 2003	5 to 30 pages	269 kb
	The Cyber Rap Sheet Publisher: Governing 14.12	On the Internet, police and court records can be available to anyone. That makes some people...	Sep 2001	Less than 5 pages	URL
	The Data Lockout Publisher: Governing 16.1	In the post 9-11 era, localities are caught between demands to share data and the need to keep...	Oct 2002	Less than 5 pages	URL
	The Data Reference Model: Volume I, Version 1.0 Publisher: Office of Management and Budget	Two of the major goals of the Federal Enterprise Architecture (FEA) are information sharing and...	Sep 2004	5 to 30 pages	URL
	The Decline of the Big Deal Publisher: Governing 16.1	There are tremendous hurdles that must be overcome to make huge, enterprise-wide IT outsourcings...	Oct 2002	Less than 5 pages	URL
	The Dot-Bomb's Silver Lining Publisher: Governing 15.6	In the wake of the tech sector's tumble, governments are finding it easier to fill IT positions.	Mar 2002	Less than 5 pages	URL
	The e-Buy Dilemma Publisher: Governing 15.6	Electronic procurement looked like a natural for online government. Now the question is, are its...	Mar 2002	Less than 5 pages	URL
	The E-Gov Institute Publisher: FCW Media Group	The E-Gov Institute is dedicated to providing quality educational offerings to those involved in...		Less than 5 pages	URL
	The Electronic Billboard	Can government Web sites and ads make a happy marriage? The role of advertisers and advertising...	Nov 2000	Less than 5 pages	URL
	The Email Mess Publisher: Governing 17.4	A new federal law is riding roughshod over tough state efforts to stop unwanted--and often...	Jan 2004	Less than 5 pages	URL
	The Evolution of the CIO: Technician to Executive Strategist Publisher: Office of the Chief Information Officer, Province of British Columbia, Canada		Jun 2004	5 to 30 pages	URL
	The future of Japanese business: Competing through Innovation Publisher: Economist	"...Yet to focus on the slow pace of reform in Japan is to miss an important point: that there...	Dec 2005	5 to 30 pages	URL
	The Global Information Technology Report 2001-2002: Readiness for the Networked World		Oct 2003		URL
	The Great Broadband Heist Publisher: Governing 15.11	Federal regulators and state legislators are robbing localities of control over high-speed access...	Aug 2002	Less than 5 pages	URL
	The Growing Technology Gap Between Schools and Students Publisher: BellSouth Foundation	This document details the gap between schools and students.		5 to 30 pages	URL
	The HIPAA Publisher: GOverning 15.6	It's complex, costly and confusing. Most states are still trying to figure out what the law that...	Mar 2002	Less than 5 pages	URL
	The Information Age's Influence Publisher: Governing 14.6	The emergence of the Internet and other forms of telecommunications is likely to result in major...	Mar 2001	Less than 5 pages	URL
	The Inside Story Publisher: Governing 16.12	It's not just outsiders who need to be kept out of online files. Limits have to be set on what...	Sep 2003	Less than 5 pages	URL
	The Inside Story Publisher: Governing 17.3	The new generation of state IT leaders who came from the private sector are struggling with the...	Dec 2003	Less than 5 pages	URL
	The IT Czar of Main Street Publisher: Governing 14.4	Local governments are giving CIOs new policy-making and leadership roles.	Jan 2001	Less than 5 pages	URL
	The IT Touch Publisher: Governing 14.1	Technology experts cite 12 projects that help manage government services more efficiently.	Oct 2000	Less than 5 pages	URL
	The Missing Link Publisher: Governing 17.1	Top government officials find it easier to deal with huge budget shortfalls than to get their...	Aug 2003	Less than 5 pages	URL
	The Offshore Onslaught Publisher: Governing 17.5	CIOs are now caught up in one of the hottest of political disputes: the offshore outsourcing of...	Feb 2004	Less than 5 pages	URL
	The Outlook for Digital Government Publisher: Public CIO Magazine	"...A group of experts in government, industry and academia predict the challenges ahead, and...	Jun 2006	5 to 30 pages	URL
	The Outsourcing Option Publisher: Governing 14.6	As governments turn to private partners to put their transactions online, they're finding that...	Mar 2001	Less than 5 pages	URL
	The Pain of Transition Publisher: Governing 16.3	With two dozen new governors taking office in 2003, the exodus of experienced CIOs will create a...	Dec 2003	Less than 5 pages	URL
	The People Connection Publisher: Governing 15.12	There have been fumbles and stumbles. But states and localities are finally figuring out how to...	Sep 2002	Less than 5 pages	URL
	The Price of Government Getting the Results We Need in an Age of Permanent Fiscal Crisis	[excerpt only]			URL
	The Privacy Czars Publisher: Governing 14.10	A chief privacy officer may be coming to a government near you.	Jul 2001	Less than 5 pages	URL
	The Records Requirements Analysis and Implementation Tool Publisher: Center for Technology in Government	In order to design sound electronic recordkeeping practices within an organization, the necessary...	Apr 1998	5 to 30 pages	URL
	The Regulatory Craft: Controlling Risks, Solving Problems, and Managing Compliance Publisher: Brookings Institution Press	"The Regulatory Craft tackles one of the most pressing public policy issues of our time—the...		Longer than 30 pages	URL
	The Rise of eDegrees Publisher: Governing 14.8	Virtually every state's higher education system has climbed aboard the distance-learning...	May 2001	Less than 5 pages	URL
	The SAFECOM Public Safety Program Website Publisher: SAFECOM	As an emergency responder driven program, SAFECOM is working with existing Federal communications...		Less than 1 minute	URL
	The States and Enterprise Architecture: How far have we come? Publisher: NASCIO	Findings from the NASCIO 2005 EA Assessment. [Editor's note: see especially section on funding,...	Oct 2005	Longer than 30 pages	URL
	The Tin Cup Rules Publisher: Governing 15.7	Budget makers need to know where IT success stories are and the difference investment in...	Apr 2002	Less than 5 pages	URL
	The Top IT Picks of the Year Publisher: Governing 16.2	Outstanding state and local high-tech ideas and adaptations.	Nov 2002	Less than 5 pages	URL
	The Truck Stops Here Publisher: Governing 17.12	As an insurance premium against potential terror threats, Iowa is investing in a two-part,...	Sep 2004	Less than 5 pages	URL
	The Value of a Test Drive Publisher: InfoWorld		Jan 2002	Less than 5 pages	URL
	The Wi-Fi Pioneers Publisher: Governing 18.3	Wireless is ready to go mainstream, with hundreds of cities and counties poised to move on it in...	Dec 2004	Less than 5 pages	URL
	Thin-client desktops: Not defunct yet Publisher: Federal Computer Week	The article gives a general look into the world of Thin Client. There are additional resources...	Aug 2004	Less than 5 pages	URL
	Thinking Big Publisher: Governing 14.11	Michigan's effort goes well beyond just Web-enabling service delivery. It's an attempt to...	Aug 2001	Less than 5 pages	URL
	Throw e-Gov a Lifeline Publisher: Governing 15.9	You don't have to believe e-government is dying to conclude that this revolution in delivering...	Jun 2002	Less than 5 pages	URL
	Toward a Taxonomy of Shared Services	Leadership for a Networked World, Executive Education,John F. Kennedy School of Government,...		5 to 30 pages	383 kb
	Transforming Human Capital in Michigan Publisher: IBM Institute for Business Value	Over the past five years, the State of Michigan has made some key human capital management (HCM)...	May 2003	5 to 30 pages	328 kb
	Transforming the Back-Office Publisher: National Association of State Auditors, Comptrollers and Treasurers; National Electronic Commerce Coordinating Council	Written by Dr. Jerry Mechling, Harvard University, for the National Association of State...	Jan 2006	5 to 30 pages	625 kb
	Trash Sites Publisher: Governing 16.12	When public employees abuse their Internet privileges at work, IT managers need to know how to...	Sep 2003	Less than 5 pages	URL
	Trust Busters Publisher: Governing 16.12	Nothing can undermine the growth of online government faster than a digital database that leaks...	Sep 2003	Less than 5 pages	URL
	Turf Tussles Publisher: Governing 15.9	Three states take steps to curb localities' charges for laying broadband lines beneath city...	Jun 2002	Less than 5 pages	URL
	Turnover Questions Publisher: Governing 17.9	When so many state IT leaders leave, does it suggest a need to overhaul the CIO concept--or just...	Jun 2004	Less than 5 pages	URL
	Tying a Sensible Knot: A Practical Guide to State-Local Information Systems Publisher: Center for Technology in Government	State-local information systems must recognize and account for enormous diversity of community...	Jun 1997	Longer than 30 pages	URL
	Understanding Wireless Communication in Public Safety Publisher: The National Law Enforcement and Corrections Technology Center	Wireless planning and implementation for state and local public safety personnel.	Jan 2003	Longer than 30 pages	URL
	Unlocking the Code Publisher: Governing 17.8	It may be free and totally adaptable, but whether or when to use non-proprietary software is far...	May 2004	Less than 5 pages	URL
	Untangle the Web: Delivering Municipal Services Through the Internet Publisher: Center for Technology in Government	The Web offers people and organizations a new way to interact and communicate. This report...	Dec 2002	5 to 30 pages	URL
	Urban E-Government, 2003				URL
	U.S. Government E-Authentication Portal Publisher: General Services Administration, U.S.			Less than 5 pages	URL
	USPS-FedEx Agreement Delivers First-Class Service Publisher: Montgomery Research	"For years, the United States Postal Service (USPS) relied on a disparate air transportation...	May 2004	Less than 5 pages	URL
	Utilizing the Global XML Data Model to Improve Justice Information Sharing Publisher: National Governor's Association (NGA) Center for Best Practices	"...The development and implementation of justice and public safety Extensible Markup Language...	May 2005	Less than 5 pages	URL
	Value Measuring Methodology: How-to-Guide				URL
	Venture Capital's Space Shot Publisher: Forbes.com	"If you think venture capital's hype has got ahead of its performance lately, consider this: The...	Feb 2006	Less than 5 pages	URL
	Vision of Government:Cross Boundary Integration Publisher: The National Electronic Commerce Coordinating Council	Presented at the NECCC Annual Conference, November 17-19, 2003, Raleigh, NC	Nov 2003	Longer than 30 pages	URL
	Visions 2020: Transforming Education and Training Through Advanced Technologies Department of Education Publisher: U.S. Department of Commerce	This document provides a detailed description of how technology could be used in the K-12...	Sep 2002	Longer than 30 pages	URL
	Vote Naked? Not Yet Publisher: Governing 14.1	At first glance, holding elections on the Internet looked like a good idea to a lot of people....	Oct 2000	Less than 5 pages	URL
	Washington State Project Management Framework Publisher: Washington State Department of Information Services	This site provides valuable tools and tips for ensuring successful Portfolio Investments.Brought...		Longer than 30 pages	URL
	Web Marketing on the Cheap Publisher: Governing 14.8	Most governments are trying to market their new online services without spending a lot of money....	May 2001	Less than 5 pages	URL
	We Need to Talk: Governance Models to Advance Communications Interoperability Publisher: NASCIO (National Association of State Chief Information Officers)	This research brief provides an overview of the challenges states face in developing...	Nov 2005	5 to 30 pages	URL
	What Drives IT Investment Publisher: Governing 15.5	When states invest in IT, potent forces operating just below the surface of the technology itself...	Feb 2002	Less than 5 pages	URL
	What is an Intelligent Community? Broadband: The New Essential Utility Publisher: Intelligent Community Forum	""Intelligent Community” is ICF’s term for what others have called the wired city, smart...		5 to 30 pages	URL
	Whitehall Shifts Digital Priorities Publisher: BBC News World Edition (Online)	Ian Watmore takes over e-Government for U.K., and shifts its priorities.	Oct 2004	Less than 5 pages	URL
	Why Assess Information Sharing Capability? Publisher: Center for Technology in Government, SUNY (Albany)			Less than 5 pages	URL
	Working Without a Wire	Mobile government lets employees and constituents plug in without the plug.		Less than 5 pages	URL
	Wyse Technology White Papers Publisher: Wyse Technology	White papers provided by Wyse Technology on server-centric computing.		5 to 30 pages	URL
	XML: A New Web Site Architecture Publisher: Center for Technology in Government	As Web sites have grown in size, complexity, and prominence, site management has become a growing...	Sep 2002	5 to 30 pages	URL
	You Say You Want A Revolution: Information Technology and Growth				URL
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